We strive to provide you with the highest quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a convenient return policy as follows:
1. Timeframe: You may return your purchase within 30 days from the date of delivery. After this period, unfortunately, we will not be able to accept returns.
2. Return Cost: Please note that the return shipping cost will be charged to the client. This means that you are responsible for arranging and paying for the return shipping back to our warehouse. We recommend using a trackable shipping method to ensure that the package is safely returned to us.
3. Condition and Packaging: The returned item must be in a very good condition and should be accompanied by the original box and all relevant documents. Please ensure that the item is securely packaged to prevent any damage during transit.
4. Refunds: Once we receive your returned item and inspect it to ensure it complies with our return policy, we will initiate the refund process. Refunds will be issued to the original form of payment used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Exclusions: Any customized or personalized items cannot be returned or refunded, unless they are deemed defective or damaged upon arrival.
6. How to Initiate a Return: To initiate a return, please contact our customer support team by email at email@example.com or by phone at +30 210 3005645. Provide them with your order details and reason for returning the item. They will guide you through the process and provide you with a return authorization number, if applicable.
Please note that HANIOTIS HELLAS reserves the right to refuse any return that does not meet the above-mentioned conditions or falls outside the stated timeframe. We encourage you to carefully review your purchase upon delivery and contact our customer support team if you have any concerns or questions