SHIPPING
SHIPPING POLICIES
Everything You Need to Know About Shipping Rates and Delivery Times.
At Haniotis Hellas, we understand the importance of timely and cost-effective shipping services. Read on to learn more about our shipping policies in Greece, Europe and internationally.
## Domestic Orders in Greece
Domestic orders within Greece are delivered through ACS Greece. Haniotis Hellas guarantees that your packages will arrive within 2-3 business days. The shipping policies for domestic orders in Greece are as follows:
- For orders over 1000€, shipping is FREE.
- For orders under 100€, the delivery cost is 5€.
## European and International Orders
For European and international customers, Haniotis Hellas partners with DHL to ensure safe and efficient delivery. European and international orders will be delivered within 4-7 business days, excluding weekends and national holidays. The shipping policies for European and international orders are as follows:
### Europe
- For orders over 200€, shipping is FREE.
- For orders under 200€, the delivery cost is 20€.
The following countries in Europe are included in this shipping policy: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
### International
- For orders over 500€, shipping is FREE.
- For orders under 500€, the delivery cost is 55€.
Haniotis Hellas is committed to providing its international customers with affordable shipping options. Please note that the shipping cost does not include any custom fees or import taxes that may be charged by the customs in countries outside the European Union.
## FAQs
1. Can I track my order?
Yes, Haniotis Hellas provides tracking information for all orders. You will receive a tracking number along with your order confirmation.
2. Are there any additional fees for customs or import taxes?
Custom fees and import taxes are not included in the shipping cost. It is the responsibility of the customer to pay any additional charges imposed by customs in their respective countries.
3. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact Haniotis Hellas as soon as possible. They will do their best to accommodate your request, but it may not always be possible depending on the status of your order.
4. What should I do if my package is lost or damaged?
In the rare event that your package is lost or damaged during transit, please reach out to Haniotis Hellas immediately. They will work with the shipping carrier to resolve the issue and ensure your satisfaction.
5. Can I request expedited shipping?
At this time, Haniotis Hellas does not offer expedited shipping options. However, they strive to deliver your orders promptly within the specified timeframes.
6. Do you offer international shipping to countries outside Europe?
Yes, Haniotis Hellas provides international shipping to countries outside of Europe. Please refer to the shipping policies for international orders mentioned earlier.
With Haniotis Hellas, you can rest assured that your orders will be shipped quickly and efficiently. Their shipping policies prioritize customer satisfaction, offering free shipping for qualifying orders and affordable rates for others.